We are very interested in YOUR views of the services we are providing. If there is something that we are doing well and you would like to tell us about it – or something that we could be doing better.

If you would like to make a formal complaint you can do this in writing addressed to The practice manager.

Ask at reception for more information about how to make a complaint or take a copy of our ‘Complaints & Comments Leaflet’ which is available in the waiting room or here Complaints & Comments Leaflet.

We want to provide the best possible service for all our patients.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or NHS England:

NHS England Customer Contact Centre
Telephone: 0300 311 22 33
Email: england.contactus@nhs.net
Post: NHS England, PO Box 16738, Redditch, B97 9PT

NHS Sussex Integrated Care Board contact information

Post: NHS Sussex, Wicker House, High Street, Worthing BN11 1DJ

Tel: 0800 433 4545