You can download the NHS App for free and register for online prescription requests. You send your ID directly to NHS England who will verify and set your account up quickly and easily.
The NHS App will be available to use as a vaccine passport.
A paper version will also be available by calling 119.
You do not need to telephone your GP Practice to ask about the vaccine passport as they are unable to provide vaccine passports and it’s essential we leave phone lines free for people who need medical assistance. The NHS App is separate to the NHS COVID-19 App, which is used for contact tracing.
Help and support
Please do not contact your GP practice in the first instance for support with the NHS App.
You can find help here, including contact details for NHS App team, how to manage your account, how to nominate a pharmacy and request a repeat prescription, how to access your personal health record and technical issues with the App.
- Customer services phone number: 0300 303 5678
- Contact form for NHS App queries and problems
- Help Centre home – including how to prove who you are, how to record and upload a video and advice for technical problem
- NHS Digital Support Centre – for support with the NHS App and the COVID-19 vaccination status
You can now contact the surgery online to tell us all about your medical problem or ask an admin question.
Please note that we do not accept repeat prescription requests via Engage Consult. Please be advised that you need to register for the appropriate online service with either of the following- Patient Access or NHS App.
Completing an Engage Consult questionnaire allows us to quickly and safely decide on the best way to help you, your child or an adult in your care. Please submit a separate query for each patient.
Due to unprecedented demand, we have had to change our response times. We aim to respond to messages received before 10.00am within 2 WORKING DAYS.
If you create an account for Engage Consult, you can also receive replies online, rather than by phone.
Please note any digital image submitted as part of an online consultation will be stored within your clinical notes, unless you specifically request that it is not.
Just a reminder that if you send us an online consultation, please do not phone in as well, as this causes duplication of work for the doctors.
Please do not send appointment requests through the Engage Consult online portal – these will be returned to you asking you to telephone the Surgery.
Please ring 01424 755355 to book appointments.
We are no longer using Patient Access for new patients – you will need to register for the NHS App. Current users can continue to use Patient Access.
Physiotherapy self-referral for patients
MSK Physiotherapy Self-Referral – Patient Information
If you are 16 or over and registered to a GP in Hastings and Rother, you could be eligible to self-refer to the MSK Physiotherapy service for a range of muscle and joint problems, including back/neck pain, joint pains, strains and sprains.
Individuals can self-refer by completing the online form, available at;
Once the form is completed a copy of the document is securely emailed to the MSK Physiotherapy administration team who will process them in date order, along with any traditional referrals.
Contact will be made with you following receipt of your referral to arrange an assessment with one of our physiotherapists, or to request further information, as necessary.
Please note that should you experience any of the symptoms detailed below a self-referral to the MSK Physiotherapy service will not be appropriate and you should instead consult your GP.
- Existing diagnosis of cancer
- Severe lower back pain with night sweats, fever and/or sickness
- Unexplained weight loss
- Severe constant night pain
- Sever pain with history of fatigue
- Hot or swollen joints
- Generally unwell
Additionally, if any of the following symptoms develop suddenly please call NHS 111 urgently.
- Difficulty passing or unable to pass urine
- Loss of bowel control
- Unstable when walking/feet do not go where you want them to
- Numbness or tingling around your back passage or genitals
- Loss of sexual function, unable to achieve and maintain an erection, lack of sensation during sexual intercourse.
Further information about our services is available at:
Should you have any questions, or require further information about the self-referral pathway then please contact our administration team on [email protected]